Cancellations And Refund Policy

Cancellations And Refund Policy

Orders once placed, cannot be cancelled for any reason and there shall be no refund, except if there is unreasonable delay in delivery over and above delivery schedule and you refuse to accept the delivery of such delayed order. In such circumstances, the refund will be processed within 15 business days from the date of your refusal to accept the delivery. The refund amount (excluding the cash on delivery charges, shipping charges or other charges (if applicable)) will be credited to the source of payment.

All disputes in connection with Cancellation and Refund Policy shall be governed and construed in accordance with Indian laws and are subject to the exclusive jurisdiction of Competent Courts at Mumbai only For further queries you can reach out to customer care or calling on +91 79772 13930 between 10:00 am – 5:00 pm, ( Monday to Friday).

Offer and Discount Policy

  • The terms and conditions contained herein including but not limited to policy and terms wrt to offers, sets out the legally binding terms and conditions (the “Terms of Sale”) on which we sell the products displayed for sale on our website namely (the “Website”).
  • We hereby clarify that; every offer will have separate limit and offer value and also no two or more offers to be combined together (each offer is valid separately). The offer will be for limited period offer. The Offer is valid only in India. The Offer is valid for limited inventory and subject to availability.
  • If TESSERACT has suspicion or knowledge, that any Customer/user is or has been involved in any fraudulent or illegal activity directly or indirectly during or after the “Offer”, TESSERACT reserves the right to disqualify such Customer/User and any related Customers/Users and in case of such fraudulent activity, prosecution will be carried according to the purpose of availing the benefits under the offer.
  • TESSERACT reserves the right to amend, modify, cancel, update or withdraw any Offer at any time without notice. Upon such premature suspension, inconvenience, cessation, withdrawal, termination or closure of the Offer by TESSERACT no person shall be entitled to claim loss of any kind whatsoever.
    TESSERACT reserves the right, in its sole discretion, to disqualify any Customer/user that tampers or attempts to tamper with the Offer or violates these “Terms and Conditions” or acts in a disruptive manner.
  • The offer made through the website shall only apply insofar and to the extent, as they do not conflict with applicable mandatory laws and the offer on the website is also subject to TESSERACT general Terms of Use.
  • Any or all returns and refund shipments shall be proceeded as per the terms and conditions as described in our website. Returned transactions, disputed or unauthorized/fraudulent transactions will not be considered for the Offer.
  • When a user/customer opt to make purchase (with or without offer) from the Website, user/customer will be required to provide certain information like email ID, phone number, address etc (“User details”). The User Details User/Customer provide must be true, complete, current and accurate. We do not bear any liability for the consequences if User/customer provide false, incomplete or
    incorrect User Details.
  • Customers/User hereby agree that TESSERACT has the sole right to decide all matters and disputes arising from the Offer and other terms and conditions mentioned herein and that all decisions of TESSERACT are final and binding.
  • The consumer participating in the Offer for availing the benefit, would deemed to have been waived the ‘Do not Disturb’ status (“DND”) on his / her registered mobile number. By participating in the Offer, the consumer also agrees to receive details and information (if any) about the Offer on his/her registered mobile number, through SMS or voice calls.
  • TESSERACT shall not be liable to perform any of their respective obligations under the Offer and Discount Policy where they are unable to do so because of circumstances beyond their control in the nature of fire, explosions, natural calamities, state emergency, riots, government restrictions or any other force majeure condition, etc., and shall not be liable to compensate you in these circumstances.
  • All disputes in connection with Offer and Discount Policy shall be governed and construed in accordance with Indian laws and are subject to the exclusive jurisdiction of Competent Courts at Mumbai only
  • Please read these Terms of Sale carefully and make sure that you understand them before you create an account or submit an order before you purchase any product on the Website.
  • In these Terms the term “TESSERACT”, “we”, “us” or “our” refers to TESSERACT Private Limited, and “you” refers to you, the user of the Website.

Offer T&Cs

  • Offers valid till stock lasts.
  • No two or more offer can be clubbed with any other on-going offer or coupon.
  • One coupon code applicable per transaction.
  • Free products are not returnable.
  • Offer is not applicable on any new launches, range or shades.
  • During sale periods, special return/exchange/refund rules may apply. For any

clarification, please feel free to contact our customer care.

In case of any suspicious activity, we are bound to take action.


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